Privacy Policy
Your privacy, and your likeness
What information is used to paint your portrait, manage purchases and support your account, and what happens to your photo.
Who We Are
Jane Austen Photo Studio is provided by Sing Me Happy Birthday Ltd. For privacy or support requests, contact [email protected].
Information We Collect
We collect and use the information needed to provide the app:
- Photos you choose to upload. The app sends the selected selfie or photo to our server so your requested AI portrait can be generated. The photo may include face data because the app is designed to preserve the person’s likeness in the finished portrait.
- Portrait choices and generated portraits. We process the costume style, portrait format, job status, generated image, thumbnail and related portrait history.
- Account and session information. The app creates a device session so free renders, credits and portrait history can work. If you use Sign in with Apple, we receive an Apple identity token and, if Apple provides it, your name and email address.
- Purchase information. Purchases are handled by Apple. We receive transaction and product identifiers so we can verify purchases and update your portrait credits. We do not receive your payment card details.
- Notifications. If you allow notifications, we may store an Apple Push Notification token so we can send portrait status updates.
- Support information. If you contact us, we receive the information you include in your message, such as your email address, device details and issue description.
- Technical logs. Our servers may process standard technical information such as request times, IP address, app requests and error logs to operate, secure and troubleshoot the service.
Refund Requests and Purchase Usage
If you turn on “Help Apple review refund requests” in the app, you consent to us sharing limited purchase-usage information with Apple when you request a refund. This may include whether the purchase was delivered and the percentage of purchased portrait credits that were used. Apple uses this information to help decide the refund request.
This setting is optional and off by default. You can withdraw your consent at any time in the app’s Profile settings. We do not send this consumption information to Apple when the setting is off.
Face Data
What face data we collect. We collect the photo you choose to upload for a portrait. That photo may contain a visible face, facial features, skin tone, expression, hair and pose. We do not collect Face ID data, depth maps, faceprints, biometric templates or mathematical face identifiers.
How we use face data. We use the uploaded photo and visible facial features only to create the AI portrait you request, keep the person recognisable in the generated image, show render progress, display the finished portrait in your portrait history, let you save or share it, support deletion and troubleshoot service issues. We do not use face data to identify you, authenticate you, track you across apps or websites, train advertising profiles or make decisions about you.
Sharing and storage. Uploaded photos, generated portraits and thumbnails are stored in private object storage and linked to your app session or account in our server database. We share face data only with service providers needed to run the app: hosting and storage providers, AI image generation providers that process the image to create the requested portrait, Apple services for app features and purchase verification, and support infrastructure if you contact us. We do not sell face data and we do not share it with third-party advertisers or data brokers.
Retention. Uploaded source photos are automatically deleted from object storage after 24 hours. Generated portraits and thumbnails are kept so your portrait history, downloads and support requests can work. Generated portraits and thumbnails are retained until you delete the portrait in the app or ask us to delete account-related data, unless we need to keep limited records for abuse prevention, security or legal compliance. When you delete a portrait in the app, the portrait record is removed and the related uploaded photo, generated image and thumbnail are scheduled for deletion from object storage. Backup copies may remain for a limited period as part of routine system backups before they expire.
Where this is explained. Collection of face data is explained in the Face Data section and the Photos and AI-Generated Portraits section. Use of face data is explained in the Face Data and How We Use Information sections. Disclosure and sharing are explained in the Face Data and Sharing Information sections. Retention is explained in the Face Data and Retention and Deletion sections.
How We Use Information
We use information to:
- create, store, display, download and delete your AI portraits;
- manage free renders, credits, purchase verification and account access;
- send portrait status notifications if you have allowed notifications;
- respond to support requests and investigate problems;
- keep the app and server reliable, secure and protected from abuse.
For users in the UK or EEA, our lawful bases are performance of a contract, legitimate interests in operating and securing the service, consent where required for optional permissions, and compliance with legal obligations.
Sharing Information
We do not sell your personal information and we do not use your information for third-party advertising tracking. We share information only as needed to run the app, including with hosting, storage, AI image generation, purchase verification, Apple services and support infrastructure providers.
Photos and AI-Generated Portraits
Your uploaded photo is used to create the portrait you request. Generated portraits may be kept so you can view, save, share and delete them from your portrait history. Uploaded photos are sanitised before storage, including removing image metadata where practical. You should only upload photos that you have the right to use.
Retention and Deletion
We keep information for as long as needed to provide the app, maintain portrait history, resolve support issues, prevent abuse and meet legal obligations. Uploaded source photos are automatically deleted from object storage after 24 hours. Generated portraits and thumbnails are retained until you delete the portrait in the app or ask us to delete account-related data, unless limited retention is needed for abuse prevention, security or legal compliance. You can also contact us to request deletion of account-related data.
Deleting your account
You can delete your account at any time in the app, in Profile › Delete Account. This permanently deletes your account, your portrait history, all uploaded photos, generated portraits and thumbnails, and any unused portrait credits, and revokes Sign in with Apple for the app. We keep a record of your App Store purchases (transaction identifiers, the portraits bought and how many were used) so that Apple refund requests can still be handled, and one-way coded markers of your device and Apple ID so that a new account cannot claim the free portraits again. These records contain no photos or portraits. Full details are on the Deleting your account page.
Your Choices
- You can choose not to sign in with Apple.
- You can deny camera, photo library or notification permissions in iOS settings.
- You can delete your account in the app, in Profile › Delete Account (see Deleting your account).
- You can contact us to request access, correction or deletion of your personal information.
- If you are in the UK or EEA, you may also have rights to object, restrict processing, request portability or complain to your local data protection authority.
Children
The app is not intended for children under 13. Do not upload photos of children unless you are their parent or guardian and have the right to do so.
International Processing
Our service providers may process information in countries other than your own. Where required, we use appropriate safeguards for international transfers.
Changes to This Policy
We may update this policy when the app or our practices change. The updated version will be posted on this page with a new “Last updated” date.
Contact
For privacy questions or requests, email [email protected].