How may we help?

Choose a character from the shelves of Jane Austen’s six novels, or take the quiz and let it choose for you. Add one clear photo of yourself, pick a close-up, half-body or full-length portrait, and create your portrait. It is painted in a few moments.

No. Your first portrait is free without an account. Sign in with Apple to claim two more free portraits and to keep your portrait history.

Your free portraits can be of any character marked free: the heroine and hero of every novel, and Jane Austen herself. A small crown marks the characters that need a portrait pack.

One person, facing the camera, in good even light, as by a window. No sunglasses, hats or hands in front of the face. A recent selfie is perfect.

A portrait can fail if the photo is unclear, heavily cropped or dark, or if the connection drops. Try a bright, front-facing photo and start again. If it keeps failing, email us with the character you chose.

Open the finished portrait and use the save or share buttons. iOS may ask for permission to add it to your photo library. Every portrait also stays in My Portraits.

The app is free to download. After your free portraits you can buy a pack of 5, 10, 30 or 75 portraits through the App Store. They are one-off purchases, not subscriptions, and your credits never expire.

Refunds for App Store purchases are handled by Apple: request one at reportaproblem.apple.com. Section 6 of our Terms of Use explains the optional setting that helps Apple review refund requests.

Open My Portraits and delete it there. The portrait, its thumbnail and the photo it was painted from are removed from our servers.

In the app, tap Profile, then Delete Account. This permanently deletes your account, all your portraits and any unused credits. Deleting your account explains exactly what is deleted, what is kept, and how to ask us if you no longer have the app.